Terms & Conditions

Last Updated: 17 August 2026

Welcome to ZS Vital. These Terms and Conditions (“Terms”) govern your access to and use of www.zsvital.com (“Website”) and any purchase of products made through the Website.

By accessing this Website, creating an account, placing an order, or purchasing any product from us, you acknowledge that you have read, understood and agreed to be bound by these Terms.

For the purposes of these Terms, “ZS Vital”, “we”, “us” and “our” refer to [FULL REGISTERED COMPANY NAME], while “you” and “your” refer to the customer or user of the Website.

1. Business Information

The Website and its online store are operated by:

Company Name: [FULL REGISTERED COMPANY NAME]
Business Registration No.: [SSM REGISTRATION NUMBER]
Business Address: [REGISTERED / BUSINESS ADDRESS]
Email: [CUSTOMER SERVICE EMAIL]
Telephone / WhatsApp: [CONTACT NUMBER]
Website: www.zsvital.com

2. General Use of the Website

You may use this Website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • use the Website for fraudulent, unlawful or unauthorised purposes;
  • interfere with the operation or security of the Website;
  • attempt to gain unauthorised access to any part of the Website or its systems;
  • submit false or misleading information;
  • reproduce, copy or commercially exploit Website content without our permission; or
  • use the Website in any manner that may damage ZS Vital, its customers or third parties.

We reserve the right to restrict or terminate access to the Website where misuse, fraud or unlawful activity is suspected.

3. Product Information

We make reasonable efforts to ensure that all product descriptions, photographs, specifications, packaging information and other information displayed on the Website are accurate and current.

However, minor differences may occur between product images displayed on the Website and the actual product, including differences caused by packaging updates, photography, screen settings or manufacturing changes.

Customers are responsible for reading the product label, ingredients, usage directions, warnings and other information provided with the product before use.

4. Health and Product Disclaimer

Products sold through ZS Vital are intended to support general health and wellbeing according to their stated purpose and recommended usage.

Information provided on this Website is for general educational and informational purposes and should not be regarded as medical advice, diagnosis or treatment.

Individual responses to nutraceutical or health-support products may vary.

Customers who are pregnant, breastfeeding, taking medication, undergoing medical treatment, experiencing an existing medical condition, or who have concerns regarding the suitability of a product should seek advice from a qualified healthcare professional before use.

Do not exceed the recommended dosage stated on the product label unless advised by a qualified healthcare professional.

Nothing on this Website is intended to replace consultation, diagnosis, treatment or advice provided by a doctor or other qualified healthcare professional.

5. Product Availability

All products are subject to availability.

Placing an order does not guarantee product availability. In the event that a product becomes unavailable after an order has been placed, we may:

  • contact you regarding an alternative arrangement;
  • place the order on hold with your agreement; or
  • cancel the affected item or order and arrange a refund for the amount paid for the unavailable product.

We reserve the right to limit quantities purchased by an individual customer where reasonably necessary.

6. Pricing

Unless otherwise stated, all prices displayed on the Website are quoted in Malaysian Ringgit (RM).

The final amount payable will be displayed during checkout and may include, where applicable:

  • product price;
  • delivery or shipping charges;
  • applicable taxes;
  • promotional discounts; and
  • any other charges clearly disclosed before payment.

We reserve the right to change product prices, promotions or delivery charges at any time.

Any price change will not affect an order that has already been successfully confirmed and paid, except where there is an obvious pricing or system error.

7. Orders

When you submit an order through the Website, you are making an offer to purchase the selected products subject to these Terms.

You are responsible for ensuring that all information provided during checkout is complete and accurate, including:

  • name;
  • contact details;
  • email address;
  • billing information;
  • shipping address;
  • product selection; and
  • quantity ordered.

After an order is submitted, an order acknowledgement or confirmation may be sent electronically.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

  • payment cannot be verified;
  • the product is unavailable;
  • incorrect pricing or product information has been displayed;
  • fraudulent or suspicious activity is detected;
  • the shipping address cannot be serviced; or
  • the order violates these Terms.

Where payment has already been collected for an order that we subsequently cancel, the relevant amount will be refunded using an appropriate method.

8. Order Errors and Changes

Customers should review all order information carefully before completing payment.

Where technically available, customers may correct their order details before completing checkout.

If you discover an error after submitting an order, please contact us as soon as possible at [CUSTOMER SERVICE EMAIL / WHATSAPP].

We will make reasonable efforts to assist with changes before the order is processed or shipped.

Once an order has entered the fulfilment or shipping process, certain changes may no longer be possible.

9. Payment

Payment must be made using one of the payment methods displayed during checkout.

Available payment methods may include payment cards, online banking, FPX, e-wallets or other payment methods supported by our appointed payment gateway provider.

Payment services may be processed by independent third-party payment service providers.

By submitting payment information, you confirm that:

  • the information provided is accurate;
  • you are authorised to use the selected payment method; and
  • sufficient funds or credit are available to complete the transaction.

An order will generally be processed only after successful payment authorisation or confirmation.

ZS Vital does not guarantee approval of any payment transaction. Payment approval may be subject to the policies, security procedures and verification requirements of the relevant bank, card issuer or payment gateway provider.

10. Payment Security

Payments made through the Website may be processed through third-party payment gateways.

ZS Vital does not intentionally store full payment card details where payment processing is handled directly by the appointed payment gateway provider.

Customers are responsible for maintaining the security of their own devices, accounts, passwords and payment information.

If you believe that an unauthorised transaction has occurred, you should contact your bank or payment provider and notify us promptly.

11. Promotions and Discount Codes

From time to time, ZS Vital may offer promotional prices, discount codes, vouchers, bundles or other special offers.

Unless otherwise stated:

  • promotions are valid only for the stated promotional period;
  • promotional codes cannot be exchanged for cash;
  • only one promotional code may be used per transaction;
  • promotions are subject to stock availability; and
  • promotional offers may contain additional specific terms.

We reserve the right to withdraw or amend a promotion where there has been misuse, fraud, system error or other reasonable grounds.

12. Delivery

Orders will be delivered to the address supplied during checkout.

Available delivery locations, applicable shipping charges and estimated delivery periods will be shown on the Website or during checkout.

Estimated delivery times are estimates only and may be affected by circumstances outside our reasonable control, including:

  • courier delays;
  • public holidays;
  • severe weather;
  • natural disasters;
  • incorrect delivery details;
  • remote delivery locations;
  • customs or regulatory requirements; or
  • operational disruptions.

Customers are responsible for providing a complete and accurate delivery address.

ZS Vital will not be responsible for additional costs or delays caused by incorrect or incomplete delivery information provided by the customer.

13. Delivery Inspection

Customers should inspect their order as soon as reasonably possible after receiving it.

Please contact us promptly if:

  • the wrong product was delivered;
  • the product received is materially different from the product ordered;
  • the product is damaged upon delivery;
  • the product has a manufacturing defect; or
  • items are missing from the order.

We may request supporting information such as photographs, videos, packaging details, order numbers or other reasonable evidence to assess the issue.

14. Returns, Replacements and Refunds

Due to the nature of health and nutraceutical products, products that have been opened, used, tampered with or have damaged seals may generally not be eligible for return for reasons of hygiene, health and product integrity, except where required by applicable law or where the product itself is defective.

A return, replacement or refund may be considered where:

  • an incorrect product was supplied;
  • the product received was materially different from the order;
  • the product arrived damaged;
  • the product contains a confirmed manufacturing defect; or
  • another remedy is required under applicable Malaysian consumer protection law.

Where an incorrect, defective or materially different product has been supplied by us, ZS Vital will bear reasonable costs associated with the appropriate replacement or re-delivery where required by law.

To request assistance, contact [CUSTOMER SERVICE EMAIL / WHATSAPP] and provide your order information together with reasonable supporting evidence.

Any approved refund will normally be returned using the original payment method or another agreed method.

Processing times may vary depending on the relevant bank, payment gateway or payment method.

15. Change of Mind

Unless otherwise stated in a specific promotion or refund policy, we are generally unable to accept returns of opened or used nutraceutical products due solely to a change of mind.

For unopened and unused products, any change-of-mind return will be subject to our applicable Return & Refund Policy and the condition of the product, packaging and safety seal.

Nothing in this section limits any rights you may have under applicable Malaysian consumer protection law.

16. Cancellation

If you wish to cancel an order, please contact us immediately.

Cancellation may be possible where the order has not yet been processed or shipped.

Once an order has been processed, packed, dispatched or handed over to the courier, cancellation may no longer be available and the applicable return procedure will apply.

ZS Vital reserves the right to cancel an order in accordance with Section 7 of these Terms.

17. Storage and Use of Products

Customers are responsible for storing and using products in accordance with the instructions provided on the product packaging or label.

Products should be kept away from children and stored according to the stated storage requirements.

ZS Vital will not be responsible for deterioration or damage resulting from improper storage, misuse, unauthorised modification or use contrary to the product instructions.

18. Account Responsibility

Where the Website allows customer accounts to be created, you are responsible for:

  • maintaining the confidentiality of your login credentials;
  • ensuring that account information remains accurate;
  • restricting unauthorised access to your account; and
  • notifying us if you suspect unauthorised account activity.

You are responsible for activities performed through your account unless caused by circumstances attributable to ZS Vital.

19. Intellectual Property

Unless otherwise stated, all Website content, including:

  • trademarks;
  • logos;
  • product names;
  • photographs;
  • graphics;
  • illustrations;
  • videos;
  • website designs;
  • written content;
  • scientific communication materials; and
  • other intellectual property

belongs to ZS Vital, its licensors or the relevant rights holders.

Content may not be copied, reproduced, modified, distributed, published or commercially exploited without prior written permission from the relevant rights holder.

20. Third-Party Services and Links

The Website may contain links to or integrations with third-party websites, payment processors, courier services, social media platforms or other external services.

These third parties operate independently and may have their own terms, policies and privacy practices.

ZS Vital is not responsible for the content, availability or practices of independent third-party websites or services, except to the extent that responsibility cannot lawfully be excluded.

21. Personal Data and Privacy

Personal information collected through the Website may include information required to:

  • process orders;
  • receive payments;
  • arrange delivery;
  • provide customer support;
  • administer customer accounts;
  • prevent fraud;
  • comply with applicable legal or regulatory obligations; and
  • provide marketing communications where consent has been obtained or where otherwise permitted.

Personal data will be handled in accordance with our Privacy Policy and applicable Malaysian personal data protection laws.

Customers should review the Privacy Policy available on the Website for further information regarding the collection, use, disclosure, storage and protection of personal data.

22. Limitation of Liability

To the maximum extent permitted by applicable law, ZS Vital will not be liable for indirect, incidental, special or consequential loss arising from the use of the Website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies any consumer right, guarantee, remedy or liability that cannot legally be excluded under Malaysian law.

23. Force Majeure

ZS Vital will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, epidemics, government actions, labour disruptions, transportation failures, courier disruptions, telecommunications failures, power outages, cyber incidents or other events outside our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise disruption where practicable.

24. Complaints and Customer Support

Customers may submit questions, complaints or requests concerning orders or products through:

Email: [CUSTOMER SERVICE EMAIL]
Telephone / WhatsApp: [CONTACT NUMBER]

Please provide your name, order number and sufficient details to allow us to investigate the matter efficiently.

We will make reasonable efforts to respond to customer complaints promptly.

25. Amendments to These Terms

ZS Vital may update these Terms from time to time to reflect changes to our Website, products, business operations, payment methods or applicable laws and regulations.

The latest version will be published on this Website together with its effective or updated date.

Your continued use of the Website after an update will be subject to the version of the Terms then applicable.

26. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

27. Governing Law

These Terms and any transaction made through the Website shall be governed by and interpreted in accordance with the laws of Malaysia.

Nothing in these Terms limits any statutory rights or remedies available to consumers under applicable Malaysian law.

28. Contact Us

For enquiries regarding these Terms and Conditions, please contact:

[FULL REGISTERED COMPANY NAME]
[BUSINESS ADDRESS]

Email: [CUSTOMER SERVICE EMAIL]
Telephone / WhatsApp: [CONTACT NUMBER]
Website: www.zsvital.com

By completing a purchase through www.zsvital.com, you acknowledge that you have read and agreed to these Terms and Conditions.